Privacy Policy
By accepting this Privacy Policy, you acknowledge that you have been informed about the processing of your personal data and consent to the use of your personal data as described herein.
This Privacy Policy outlines the terms and conditions regarding the use of personal data shared by users/members/visitors (“Data Subject”) of the website www.arpclean.com (“Site”)/Mobile application, operated by Arpclean , or generated by Arpclean during the Data Subject’s use of the Site.
What Personal Data Do We Process?
Personal data processed by Arpclean is categorized below in compliance with the Personal Data Protection Law (Law). Unless otherwise explicitly stated, the term “personal data” as used in this Privacy Policy will include the following information:
• Identity and Contact Information: name, surname, phone number, address, workplace information, email address
• User Information, User Transaction Information, and Financial Information: membership information, membership ID number, dates and times you used Arpclean services, reasons for contacting Arpclean or Live Support, search terms and filter preferences used on the Site, your ratings and comments, service preferences, visited categories, errors occurring during use, billing and payment information, balance information (such as copies of invoices sent to users and receipts of payments received from users, invoice number, invoice amount, invoice issue date, etc.)
• Location Information: specific or approximate location information obtained through GPS while using Arpclean services
• Transaction Security Information: login information, password details
• Marketing Information: reports and evaluations showing your habits and preferences, targeting information, cookie records, etc.
• Request/Complaint Management Information: your requests and complaints made through the Site, and comments shared on the Site
• Risk Management Information: IP address
Data anonymized under Articles 3 and 7 of the Law will not be considered personal data according to these provisions, and processing activities regarding such data will be carried out without being bound by this Privacy Policy. For more information on whether your data is processed, see the Arpclean Personal Data Processing and Protection Policy (KVKK Policy).
What is the Purpose of Processing Your Data?
The personal data you share with Arpclean may be processed to allow you to benefit from the services provided through the Site and Mobile application, to complete your membership registration on the Site, to make updates related to your membership registration, to improve the services provided by Arpclean, to introduce new services, to conduct commercial activities, to determine and implement business strategies, to ensure the legal and commercial security of Arpclean and the persons in business relationships with Arpclean, and to fulfill obligations arising from the nature of these activities.
Such personal information may also be used to contact you or to improve your experience on the Site or Mobile application (e.g., managing the communication process, conducting satisfaction surveys). Additionally, it may be used for internal reporting and business development activities, to perform statistical evaluations, create databases, or conduct market research without revealing your identity. This information may be processed, stored, transferred to third parties, and used for the purposes of direct marketing, digital marketing, retargeting, profiling, and analysis by Arpclean. Various applications, products, and services may be promoted, and notifications about maintenance and support activities may be sent to you.
Arpclean may process and share your personal data with third parties without obtaining your explicit consent, as permitted by the Law’s Articles 5 and 8 and/or relevant legislation. The primary instances of such cases are as follows:
• If processing is explicitly required by law,
• If it is necessary to protect the life or physical integrity of the person who is unable to provide consent due to physical incapacity,
• If processing is directly related to the establishment or performance of a contract between the Data Subject and Arpclean,
• If processing is necessary for Arpclean to fulfill its legal obligations,
• If the Data Subject has made the data public,
• If processing is necessary for the establishment, exercise, or protection of a legal right,
• If processing is necessary for Arpclean‘s legitimate interests, provided it does not harm the Data Subject’s fundamental rights and freedoms.
As mentioned above, Arpclean may use cookies and process data for third-party analytics services, and may share such data with third parties to the extent necessary for these services.
Who Can Access Your Data?
Arpclean may share your personal data and new data obtained using this personal data with third-party service providers, business partners, and authorized public institutions for the purposes outlined in this Privacy Policy.
How Long Do We Retain Your Data?
Your personal data shared with Arpclean will be retained for the period required for the purposes outlined in this Privacy Policy and for the statute of limitations stipulated in relevant laws. Additionally, your personal data may be retained in case of any legal disputes between you and Arpclean, limited to the extent necessary for defense purposes.
How Do We Ensure the Security of Your Data?
Arpclean takes the necessary technical and administrative measures to ensure the security of your personal data, preventing unlawful access and processing, and safeguarding the storage of personal data in compliance with the law.
Changes to the Privacy Policy
This Privacy Policy may be updated from time to time to comply with changing conditions and legislation.
Cookie Policy
Arpclean uses cookies to help you make the most of our websites and improve your user experience. If you prefer not to use cookies, you can delete or block them through your browser settings. However, this may affect your use of our websites.